Terms and Conditions of SoulX Experiences

1. Acceptance of Terms

By booking and participating in any experience offered by SoulX Experiences, the user fully accepts these terms and conditions. We recommend that you read this document carefully before completing your reservation.

2. Bookings and Participation

Booking a spot on our tours is subject to availability and will be confirmed once the corresponding payment has been received.
It is the user’s responsibility to provide truthful and complete information at the time of booking.
SoulX Experiences reserves the right to modify the itinerary for operational reasons or force majeure, always ensuring a high-quality experience.

3. Cancellation Policies

Cancellations by the Client:

Cancellations can be made without penalty up to 72 hours before the scheduled start of the tour. To do so, you must contact us by email, providing your booking details.
If the cancellation is requested less than 72 hours in advance, no refund will be issued.
In case of no-show on the day of the tour, there will be no right to a refund or rescheduling of the experience.

Cancellations by SoulX Experiences:

In exceptional situations (such as adverse weather conditions or force majeure), SoulX Experiences reserves the right to cancel or reschedule the experience. In these cases, the client will be offered the option of a full refund or a change of date.

Refunds:

If a refund is applicable as described above, it will be processed using the original payment method. Processing times may vary depending on the financial institution.

4. Liability and Safety

The participant declares to be in suitable health to take part in the tour and assumes the inherent risks of the activity, including the consumption of food and beverages, walking, and exposure to weather conditions.
SoulX Experiences is not responsible for food allergies not communicated in advance nor for incidents arising from the consumption of products during the tour.
The consumption of alcoholic beverages is reserved for those over 18 years old. The client assumes responsibility for their behavior during the experience.

Privacy Policy

1. Data Controller

SoulX Experiences is responsible for the collection and processing of personal data provided by users through the website and during the booking process.

2. Types of Data Collected

The personal data collected may include: name, surname, email address, phone number, dietary preferences, and any other information necessary for the provision of the service.

3. Purpose of Data Processing

Data is used exclusively to:

Manage bookings and provide the contracted services.
Contact the user with relevant information about the experience.
Fulfill legal and administrative obligations.

4. Data Retention

Personal data will be retained only for the time necessary to fulfill the purpose for which it was collected, or as required by current legislation. Afterwards, it will be securely deleted.

5. User Rights

The user may exercise at any time their rights of access, rectification, erasure, objection, restriction, and portability of their personal data by sending a request to the contact address indicated on the website.

6. Confidentiality and Security

SoulX Experiences is committed to treating personal data confidentially and to applying the necessary technical and organizational measures to ensure its security, in compliance with the General Data Protection Regulation (GDPR).

7. Data Sharing with Third Parties

Personal data will not be shared with third parties, except where legally required or when strictly necessary for the proper provision of the service (for example, notifying dietary restrictions to partner establishments), always under strict confidentiality conditions.

For any questions or requests related to these terms and conditions or the privacy policy, you may contact us via the official SoulX Experiences email address.